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Why is my washer not draining or spinning?

  • If you’re experiencing issues with your LG front-load washer not draining or spinning, you’re not alone. Many LG users encounter this problem, and it can be frustrating when your laundry pile starts to build up. Before calling in a technician, here’s a step-by-step guide to help you troubleshoot and potentially fix the issue yourself.

    Why Is My Washer Not Draining or Spinning?
    Several factors can cause your LG front-load washer to stop draining or spinning properly. Common culprits include:
    Clogged Drain Pump Filter: Over time, lint, coins, or small articles of clothing can block the drain pump filter.
    Obstructed Drain Hose: Kinks or clogs in the hose can prevent water from flowing out.
    Faulty Drain Pump: The pump might have failed or become obstructed, hindering its ability to expel water.
    Error Codes/Sensor Issues: LG washers are equipped with sensors and error codes that indicate problems like water level detection issues.
    Motor or Belt Problems: In some cases, the motor or drive belt responsible for spinning the drum might be faulty.


  • Step-by-Step Troubleshooting Guide
    1. Safety First: Unplug Your Washer
    Before performing any maintenance or inspection, disconnect your washer from the power supply to avoid electrical hazards.
    2. Check for Error Codes
    LG washers often display error codes on the control panel:
    Consult Your Manual: Look up any error codes in your owner’s manual. Codes like OE (drain error) can provide clues about where to focus your troubleshooting.
    Reset the Machine: Sometimes, unplugging the machine for a few minutes can reset minor glitches.
    3. Inspect and Clean the Drain Pump Filter
    A clogged filter is one of the most common issues:
    Locate the Filter: Typically, on LG front-load washers, the drain pump filter is behind a small access panel at the bottom front of the machine.
    Prepare for Water Spillage: Place a shallow pan or towels under the filter area since residual water might spill out.
    Remove the Filter: Open the panel and unscrew the filter carefully.
    Clean the Filter: Remove any lint, debris, or foreign objects blocking the filter. Rinse it under running water and reinstall it securely.
    4. Examine the Drain Hose
    A blocked or kinked hose can impede water flow:
    Inspect for Kinks: Ensure the hose isn’t bent or twisted.
    Check for Blockages: Detach the hose and run water through it to check for clogs. Clear any obstructions you find.
    Proper Positioning: Confirm that the hose is installed at the correct height and isn’t submerged in water, as per the manufacturer’s guidelines.
    5. Test the Drain Pump
    If the filter and hose are clear, the pump itself might be the issue:
    Listen for Unusual Noises: When the cycle reaches the drain phase, listen for any humming or grinding sounds that could indicate a faulty pump.
    Manual Check: If you’re comfortable with small repairs, you can access the pump (usually located near the filter) to check for blockages or signs of damage. Remove any visible debris.
    Consult the Manual: Sometimes, your washer’s manual provides instructions on testing the pump’s functionality with a multimeter.
    6. Examine the Motor and Drive Components
    If the washer isn’t spinning, the problem might extend beyond drainage:
    Belt Check (if applicable): Some models use a belt to drive the drum. Inspect it for signs of wear or breakage.
    Motor Function: A malfunctioning motor may not drive the drum properly. This often requires professional diagnosis.

    When to Call a Professional
    While many issues can be resolved with some hands-on troubleshooting, certain situations warrant professional help:
    Persistent Error Codes: If the error codes continue despite cleaning and resetting.
    Electrical or Motor Issues: Problems involving the motor, control board, or other internal components.
    Uncertainty During Repair: If you’re not comfortable dismantling parts of the washer, it’s safer to consult a technician.

How can I tell if my washer is not filling with water?

  • Users inquire about checking water supply valves, inlet hoses, and the water level sensor to identify issues preventing water from entering the washer.

What should I do if my washer is leaking water?

  • Users seek troubleshooting steps, including inspecting hoses, door seals, and the tub for cracks, loose connections, or detergent overuse causing leaks.

Why is my washer shaking or vibrating excessively during the spin cycle?

  • Users may ask about potential causes such as an unbalanced load, leveling issues, worn-out suspension rods, or problems with the shock absorbers.

How do I fix a washer that is not agitating?

  • Users describe the issue and inquire about checking the agitator, drive belt, or transmission for issues preventing the washer from agitating properly.

What should I do if my washer is making unusual noises?

  • Users seek advice on identifying the type of noise (e.g., banging, grinding) and potential causes such as a malfunctioning pump, bearings, or loose components.

Why is my washer not completing the cycle?

  • Users may inquire about issues with the timer, control board, or cycle selector preventing the washer from advancing through the wash cycle properly.

How often should I clean the washer filter and detergent dispenser?

  • Users want to know maintenance intervals and methods for cleaning these components to prevent buildup, odors, and potential issues with washing performance.

Why is my washer leaving clothes wet at the end of the cycle?

  • Users seek advice on checking for drainage issues, spin cycle problems, or issues with the drain hose that could cause clothes to remain wet.

Should I repair or replace my washer?

  • Users might weigh factors such as the age of the appliance, cost of repairs versus replacement, and energy efficiency when deciding whether to fix the washer.

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